Privacy Policy

Last Updated: 7/8/2025

Effective Date: 7/8/2025

1. Introduction

Welcome to ReHive, a booking platform operated by ReHive LLC (the "Platform," "Service," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email, phone number, address)
  • Profile information and preferences
  • Payment information (processed by third-party providers)
  • Booking and transaction history
  • Communications with us and other users
  • Reviews, ratings, and feedback
  • Business information (for service providers)
  • Identity verification documents

2.2 Information We Collect Automatically

When you use our Platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Location information (with your consent)
  • Cookies and similar tracking technologies
  • Log files and diagnostic information

2.3 Information from Third Parties

We may receive information from:

  • Social media platforms (when you connect your accounts)
  • Payment processors (Stripe and other providers)
  • Identity verification services
  • Marketing partners and analytics providers
  • Public databases and data brokers

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Platform
  • Process transactions and payments
  • Communicate with you about your account and bookings
  • Personalize your experience and recommendations
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations and enforce our terms
  • Conduct research and analytics
  • Send marketing communications (with your consent)
  • Facilitate communication between users
  • Provide customer support

4. Information Sharing and Disclosure

4.1 With Other Users

We may share your information with other users as necessary to facilitate bookings and communications through our Platform.

4.2 With Service Providers

We share information with third-party service providers who assist us in operating our Platform, including:

  • Payment processors (Stripe, PayPal, etc.)
  • Cloud hosting providers
  • Analytics and marketing services
  • Customer support tools
  • Security and fraud prevention services

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your account and personal information
  • Withdraw consent for certain uses of your information
  • Restrict or object to certain processing activities
  • Data portability (receive a copy of your data)
  • Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Platform. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Platform is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

12. Third-Party Services

Our Platform may contain links to third-party websites or services, including payment processors like Stripe. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Dispute Resolution

Any disputes arising from this Privacy Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in class action lawsuits or class-wide arbitration.

14. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Platform or any breach of this Privacy Policy.

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@getrehive.com

Company: ReHive LLC

16. Platform-Specific Data Processing

16.1 Multi-Tenant Architecture

Our Platform operates as a multi-tenant system where data may be processed across multiple service instances. We maintain strict data isolation between tenants and implement comprehensive access controls to ensure your data remains secure and separate from other users' information.

16.2 Booking and Contract Data

When you create, send, or receive contracts and booking agreements through our Platform, we may store and process this information to facilitate transactions, ensure compliance, and provide dispute resolution services. This includes contract terms, digital signatures, payment schedules, and related communications.

16.3 Financial Data Processing

We partner with Stripe Connect and other payment processors to handle financial transactions. While we do not store complete payment card information, we may retain transaction metadata, payment status information, and financial reporting data necessary for tax compliance and business operations.

17. AI and Automated Decision Making

We may use artificial intelligence, machine learning algorithms, and automated systems to:

  • Provide personalized recommendations and search results
  • Detect and prevent fraudulent activities
  • Optimize pricing and availability suggestions
  • Moderate content and communications
  • Analyze usage patterns and improve our services

You have the right to request human review of any automated decisions that significantly affect you.

18. Biometric and Sensitive Data

If our Platform collects biometric identifiers (such as facial recognition for identity verification), voice patterns, or other sensitive personal information, we will:

  • Obtain explicit consent before collection
  • Implement enhanced security measures
  • Limit retention periods to the minimum necessary
  • Provide clear opt-out mechanisms
  • Comply with applicable biometric privacy laws

19. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

  • Notify affected users within 72 hours when feasible
  • Provide clear information about what data was affected
  • Describe steps we are taking to address the breach
  • Offer guidance on protective measures you can take
  • Cooperate fully with regulatory authorities

However, we disclaim liability for breaches caused by factors beyond our reasonable control.

20. Cross-Border Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure adequate protection through:

  • Standard Contractual Clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Binding Corporate Rules where applicable
  • Your explicit consent where required

21. Marketing and Communications

We may use your information for marketing purposes, including:

  • Promotional emails about our services
  • Targeted advertising on our Platform and third-party sites
  • Market research and surveys
  • Personalized content and recommendations

You can opt-out of marketing communications at any time through your account settings or by following unsubscribe links in our emails.

22. Third-Party Integrations

Our Platform may integrate with third-party services including:

  • Social media platforms for account creation and sharing
  • Calendar applications for scheduling
  • Communication tools for messaging
  • Analytics and tracking services
  • Customer support platforms

When you use these integrations, you are subject to both our Privacy Policy and the third party's privacy policy.

23. Additional Rights for Specific Jurisdictions

23.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale or sharing of personal information
  • Right to correct inaccurate personal information
  • Right to limit use of sensitive personal information
  • Right to non-discrimination for exercising privacy rights

23.2 European Union Residents (GDPR)

EU residents have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

23.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate, including but not limited to Canada's PIPEDA, Brazil's LGPD, and other regional privacy regulations.

24. Platform Security Measures

We implement industry-standard security measures including:

  • End-to-end encryption for sensitive communications
  • Multi-factor authentication options
  • Regular security audits and penetration testing
  • Employee background checks and training
  • Secure data centers with physical access controls
  • Regular software updates and security patches

Despite these measures, no system is completely secure, and we cannot guarantee absolute protection against all threats.

25. Indemnification

By using our Platform, you agree to indemnify, defend, and hold harmless ReHive LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Platform or violation of this Privacy Policy.

26. Force Majeure

We shall not be liable for any failure or delay in performance under this Privacy Policy that is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other similar causes beyond our reasonable control.

27. Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect and enforceable.

28. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions. Any legal action or proceeding arising under this Privacy Policy will be brought exclusively in the courts of [Your Jurisdiction].

This Privacy Policy was last updated on 7/8/2025.