1. Agreement
By accessing or using the Services, creating an account, submitting a form, or clicking to accept these Terms, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.
You must be at least 18 years old and able to form a binding contract to create a platform account or purchase paid Services.
2. The Services
ReHive provides:
- a marketing website at www.getrehive.com describing ReHive and collecting inquiries; and
- the ReHive platform, software that helps businesses manage operations such as booking and scheduling, storefronts and checkout, payments, customer records, websites, team tools, inventory, and related features we make available over time.
Features may vary by plan, region, configuration, or rollout stage. We may modify, suspend, or discontinue features with reasonable notice when practical, except where immediate change is needed for security, legal, or operational reasons.
Submitting a marketing inquiry or using an educational readiness or diagnostic tool does not, by itself, create a client, advisory, brokerage, fiduciary, employment, or partnership relationship with ReHive.
3. Accounts and workspaces
Platform access may require an account authenticated through our identity provider. You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.
You must provide accurate account information and promptly update it. You may invite team members to a workspace; you are responsible for their use of the Services under your account and for assigning appropriate permissions.
We may suspend or terminate access if we reasonably believe you have violated these Terms, created risk to the Services or others, or failed to pay fees when due.
4. Your content and customer data
You retain ownership of content and data you submit to the Services (“Customer Data”), including business configuration and information about your customers that you collect or upload.
You grant ReHive a non-exclusive license to host, process, transmit, display, and otherwise use Customer Data as needed to provide, secure, and improve the Services, prevent abuse, and comply with law.
You represent and warrant that:
- you have all rights and consents needed to submit Customer Data and to use the Services with that data;
- your use of the Services complies with applicable privacy, marketing, and communications laws (including email and SMS rules); and
- Customer Data does not infringe others’ rights or contain malware or unlawful content.
For end customers of a business using ReHive, that business is generally responsible for its relationship with those end customers. ReHive processes Customer Data to provide the platform to the business customer.
5. Fees and payment processing
Some Services are paid. Fees, billing cycles, and plan details will be shown at purchase or in your account. Unless stated otherwise, fees are non-refundable except where required by law or expressly agreed in writing.
Payment card processing for platform checkout and related payment features is handled by Stripe or another payment processor we designate. Their terms and privacy notices also apply to payment processing. ReHive does not store full payment card numbers on its servers.
You are responsible for applicable taxes. We may suspend Services for overdue amounts after notice where practical.
6. Email, SMS, and notifications
The platform may send transactional messages such as booking confirmations, reminders, receipts, security alerts, and account notices by email or SMS when you enable those features. Carrier message and data rates may apply for SMS.
If you enable customer-facing SMS or email, you are responsible for obtaining any required consents and providing required disclosures to your customers. You must not use ReHive to send unlawful spam or unsolicited marketing messages.
7. Acceptable use
You may not, and may not allow others to:
- use the Services for unlawful, deceptive, harmful, or abusive purposes;
- attempt unauthorized access, probe, scan, or disrupt the Services or related systems;
- interfere with other users or reverse engineer the Services except where such restriction is prohibited by law;
- scrape or harvest data at unreasonable scale or in a way that degrades the Services;
- upload malware, or submit content you do not have rights to use;
- impersonate any person or misrepresent affiliation;
- use the Services to process highly sensitive data in a way that violates law or these Terms; or
- resell, sublicense, or provide the Services to third parties except as a normal part of serving your own customers through intended product features.
Do not submit passwords for unrelated systems, private credentials, or nonpublic financial records through public marketing forms or educational analysis tools unless a feature expressly requests a specific category of information and you are authorized to provide it.
8. Ownership of the Services
ReHive and its licensors own the Services, including software, designs, trademarks (including ReHive), documentation, and all related intellectual property. These Terms do not transfer any ownership rights to you other than the limited right to use the Services as permitted.
Feedback you provide may be used by ReHive without obligation to you.
9. No professional advice; educational tools
ReHive provides operating software and related business tools. Nothing in the Services is legal, tax, accounting, investment, brokerage, valuation, or other professional advice. Any readiness maps, scores, diagnostics, or similar outputs are educational estimates based on limited information and may be incomplete or incorrect. They are not an appraisal, audit, fairness opinion, financing commitment, or offer to buy or sell a business.
You are responsible for decisions you make using the Services. Consult qualified professionals before material legal, tax, financial, or transaction decisions.
10. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REHIVE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT RESULTS WILL BE ACCURATE OR COMPLETE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REHIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REHIVE’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO REHIVE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID ANY SUCH AMOUNTS.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You will defend, indemnify, and hold harmless ReHive and its officers, directors, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Customer Data, (b) your use of the Services, (c) your breach of these Terms, or (d) your violation of law or third-party rights.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware and the United States of America, without regard to conflict-of-law principles. Subject to any mandatory consumer protections that cannot be waived, the state and federal courts located in the United States will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction there.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. These Terms are the entire agreement between you and ReHive regarding the Services and supersede conflicting prior or contemporaneous agreements on that subject. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
14. Changes
We may update these Terms from time to time. The “Last updated” date will change when we post revisions. For material changes, we will provide additional notice when required (for example by email or in-product notice). Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires a different process.
15. Contact
ReHive LLC
Email: hello@getrehive.com
Questions about these Terms should be sent to the email above.